What is a Teleclass?
A Teleclass is a live, interactive workshop that is conducted over the telephone
like a conference call. In most cases regular long distance charges will apply,
but there are no additional fees. You will be charged the standard long distance
charges from your chosen long distance company.
Once you register for a Teleclass, you will receive an email with the telephone
number and access code for your Teleclass. Be sure to put this information
in a safe place where you can easily find it.
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What To Do Right Before the Call
Here are some guidelines to help you get
ready for your Teleclass:
Step 1: Take care of dogs, kids, and other lovable distractions,
then find a quiet spot in your home from which to call.
Step 2: Disable
“call waiting” just before dialing in. Different phone companies
have different procedures for doing this, so check with your local
carrier for specific instructions for temporarily disabling and then
re-enabling call waiting.
Step 3: Since
you’ll be actively participating on the call, it’s best to use an
old-fashioned “corded” phone. Only use a cell or cordless phone if
you must.
Step 4: If you
have a two-line phone, please turn the ringer off on the second
line. Otherwise, if you get a call during the call, it can cause a
very shrill noise that everyone will hear.
Step 5: Call
the Teleclass phone number at the designated time.
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Once You’re on the Call…
“Teleconference Etiquette”
Here are some basic
elements of teleconference etiquette to review before you call:
Noise
Find a nice, quiet space if possible for the call. Background noise,
the dog barking, radio, etc., could be a problem for the other
participants.
Breathing
Some people breathe “heavier” than others do. Most of the heavy
breathers don’t realize it… (who ME?) Be sure to hold the mouthpiece
or telephone headset away from your mouth and nose until you are
speaking. This may sound silly, but when you’re on a call with a
heavy breather, you’ll understand why!
Speakerphones, Cell Phones, and Cordless Phones
Don’t use cell phones or cordless phones. Speakerphones are
wonderful things, but for the sake of your fellow participants, do
not speak into them when sharing. Pick up the handset when you share
and put the mute button on when you’re just listening. The
clarity/quality simply isn’t good enough on any of these phones.
Sharing
Since your fellow participants can’t see you, they have no other way
of knowing who is speaking. When you speak, be sure to lead with
your name even if you’ve spoken previously as in, “Hi, this is Lisa
again...” It may feel awkward at first, but it alerts others of your
intent to speak and they won’t be preoccupied wondering who is
speaking. Don’t shout, but speak slightly louder than
conversational volume. If you have trouble hearing clearly,
interrupt and say so.
Troubleshooting
If you have trouble placing the call, first double-check the time,
time zone, and number of the call. Most difficulties are solved with
this step.
If the phone rings but won’t connect, one of two things has
occurred. You might have mis-dialed or your timing is off. Check the
number and redial. If still no success, again, check to see if you
have the correct meeting time and are referencing the correct time
zone.
If you receive a busy signal, it means you dialed incorrectly. Check
the number and dial again. Again, if you lose this information
please check the Dreams Can’t Wait Participant Forum or contact one
of your other team members.
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