Privacy Policy
Changing Course LLC
Effective Date: January 1st, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Changing Course LLC (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
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Name
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Email address
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Phone number
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Physical address
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Payment information when you make a purchase or request a quote
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Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
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IP address
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Browser type
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Device information
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Website usage patterns and analytics
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Cookies and similar technologies
Customer Communication
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Records of inquiries and service requests
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Appointment details and preferences
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Service history and feedback
2. How We Use Your Information
We use collected data for:
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Providing and improving our services
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Processing transactions and payments
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Communicating with you about inquiries, appointments, and promotions
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Enhancing website functionality and user experience
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Ensuring security and fraud prevention
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Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent
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You will only receive messages if you have explicitly opted in
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We maintain timestamped records of all opt-in actions
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We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
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You may cancel SMS notifications at any time by replying “STOP”
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You will receive a final confirmation message
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No further messages will be sent unless you re-opt in
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All opt-out requests are processed immediately
Message Frequency & Content
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Message frequency varies based on your interactions with us
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Messages are directly related to services you have requested
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We do not send promotional content without specific consent
Help & Support
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Reply “HELP” for assistance or contact us at info@changingcourse.com
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Customer support is available during regular business hours
Carrier Information
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Standard message and data rates may apply
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Carriers are not responsible for delayed or undelivered messages
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Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting services (such as customer service or SMS delivery providers) is permitted. All other use case categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
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Third-party vendors assisting in business operations (payment processing, scheduling, etc.)
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SMS aggregators and providers solely for delivering messages you have consented to receive
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All service providers are contractually required to maintain confidentiality and security
Legal Compliance
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When required by law, legal process, or government request
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To protect our rights, safety, or property
Business Transfers
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In the event of a merger, acquisition, or sale of assets
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Your data remains protected under this Privacy Policy
All the above categories exclude text messaging originator opt-in data and consent, except for SMS aggregators and providers required to deliver text messages.
5. Data Security
We maintain reasonable security measures, including:
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Encryption of sensitive data in transit and at rest
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Secure access controls and authentication
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Regular security reviews and system updates
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Employee training on data protection
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Breach notification procedures
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Secure backup and disaster recovery systems
While we strive to protect your information, no electronic transmission or storage method is 100% secure, and absolute security cannot be guaranteed.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Analyze website traffic and user behavior
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Remember user preferences
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Improve website functionality
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Measure service effectiveness
You may disable cookies through your browser settings, though this may limit site functionality.
7. Your Rights & Choices
You have the right to:
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Access, update, or delete your personal information
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Opt out of marketing emails via the “unsubscribe” link
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Opt out of SMS messages by replying “STOP”
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Request details on how your data is processed
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Withdraw consent for future communications
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File a complaint with a supervisory authority if you believe your rights are violated
To exercise these rights, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Changing Course LLC.
9. Changes to This Privacy Policy
We may update this policy periodically. The most current version will be posted on our website with an updated effective date. Significant changes may be communicated via email or website notice.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Changing Course LLC
Phone: +1 206-579-4562
Email: info@changingcourse.com
Website: https://www.changingcourse.com
